Ku9i Privacy Policy — How Your Information Is Collected and Protected
Ku9i takes the privacy of users' personal data very seriously. This policy explains what data is collected, why it is collected, and how it is kept secure.
What Data We Collect
The following types of data may be collected automatically or directly when you use the ku9i platform:
Account & Identity Information
During registration, your name, mobile number, date of birth, and where applicable, your National ID or passport number are collected. This information is used for identity verification and account security.
Payment & Financial Information
When transacting via bKash, Nagad, or Rocket, your mobile number, transaction ID, and BDT amount are recorded. Full bank or card details are never collected.
Device & Technical Information
Your device's IP address, browser type, operating system, page visit timestamps, and session data are collected automatically. This information is used for security monitoring and platform improvement.
Usage Information
Time spent in specific games or sections, betting history, and session activity are recorded to help deliver a personalized experience.
How Your Data Is Used
The information collected is used for the following purposes:
- To support account creation, verification, and management.
- To process financial transactions, including deposits and withdrawals.
- To detect and prevent fraudulent activity.
- To improve platform performance and personalize the user experience.
- To fulfill applicable legal and regulatory obligations.
- To provide customer support and resolve issues.
Your data is never sold to third parties for marketing purposes. ku9i only uses the information necessary to operate its services.
Use of Cookies & Tracking Technologies
Ku9i uses cookies and similar technologies on its website. Cookies are small data files stored in your browser.
Essential Cookies
These cookies are essential for maintaining login sessions and ensuring platform security. Without them, the platform cannot function properly.
Functional Cookies
These cookies remember your language preferences and interface settings. They also help pages load faster.
Analytics Cookies
Anonymous statistics are collected to understand which parts of the platform are used most. Cookies can be disabled in your browser settings, though some features may become limited.
Data Storage, Security & Third Parties
Data Retention Period
Your data is retained for as long as your account remains active. After account closure, certain information may be kept for a defined period to meet legal requirements.
Data Security
All collected data is secured with SSL encryption. Information stored on our servers remains encrypted, with multiple layers of security in place to prevent unauthorized access.
Sharing Data with Third Parties
Ku9i may share information in certain circumstances:
- Payment Processors: Necessary data is shared with bKash, Nagad, or Rocket to process your transactions.
- Legal Authorities: Information may be disclosed to government or regulatory authorities in Bangladesh when required by a valid legal request.
- Fraud Prevention: Minimal data may be shared with relevant authorities to investigate suspicious activity.
Your data is not shared with third parties for any purposes beyond those listed above.
Your Rights & How to Control Your Data
Ku9i believes you should have full control over your own data. You have the following rights:
To view the data stored in your account, submit a request to our support team. We will verify your identity and provide the information accordingly.
To update incorrect or outdated information, use your account profile or contact a support channel.
Upon receiving a request to close your account, any data not required for legal purposes will be deleted.
If you do not wish to receive promotional messages, let our support team know. Essential service communications will continue regardless.
Policy Updates & Contact
Changes to the Privacy Policy
Ku9i may update this Privacy Policy from time to time. Any changes will be published on this page with a revised date. For significant updates, a notification may be sent to your registered mobile number. Continued use of the platform will be considered acceptance of the updated policy.
Privacy-Related Contact
For any questions or concerns regarding this Privacy Policy, please reach out to us through the following:
[email protected] — Contact us at this address for any privacy-related inquiries.
For quick answers to common questions FAQ View.